Frequently Asked Questions

How does CajaSimpli work?

Our on-demand storage services provide you with our plastic boxes, packing supplies, pick-ups at your convenience, and drop offs of your items at the touch of a button! We simplify the whole storage process. You never have to visit a storage facility again!

How can I see my items online?

To access your inventory, click on the Log in link in the menu bar.

Can I change or cancel my reservation?

You can change or cancel your reservation by logging into your account or visiting our contact us section on the website. You can also change or cancel a reservation over the phone.

We ask that you provide us with at least 24 hours notice, should you need to change or cancel your reservation. If you cancel or change your reservation within 24 hours of your appointment, you will be charged a Q100.00 service fee.

How much time do I have to pack up my belongings after I receive my boxes?

We will give you two weeks to schedule a pick-up after we drop off your boxes.

Do you provide packing supplies?

Yes, you can order packing supplies at the same time you create an order for some boxes.

How quickly can I have access to my items in storage?

Normal delivery times are between 24-48 hours from time of request, but if you need quicker service we can easily accommodate an expedited delivery for an additional fee of Q100.

Storing with us

How will I know if my belongings are secure?

We deliver lock strips with your boxes when we drop them off. Once you are finished packing, you will lock each of your boxes. Each lock has a number unique to your box for your security and you can record that number with your items inventory in your account. We will never open your boxes without your express permission unless we need to for legal reasons.

Are there any items you won't store?

Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewellery, glass, fine art or any illegal substances or illegal drugs.

How do I know how many boxes I need?

Each box has different measures. We only charge you for the boxes you use. You can order as many boxes you think you need and if you order too many we will take them back at no charge to you.

If you have packed your containers and still need more, just give us a call or order online and we'll send you more empty containers for you to store your items.

Where are my belongings stored?

We store all items in our state-of-the-art secured storage facilities. The facilities are all controlled, monitored 24/7, pest free and equipped with the latest in fire-prevention and sprinkler systems.

Are there weight limits on my storage?

Boxes or items cannot exceed 70lbs per box or item.

Do you insure my belongings?

We provide insurance coverage of Q5,000 included in the fee, if additional insurance is required. Please contact us for details and costs.

Deliveries & Collections

How do I schedule a return delivery of my items?

Simple. Just log in to your account and select the items you need in the Items in storage' section and click on 'schedule delivery.

What is your coverage area?

We deliver to many areas.

Can I get my belongings delivered to a different address?

Absolutely. Just enter the address you need the items sent back to and we'll deliver them there. If you want them to be delivered to another person, please enter their information. For the delivery, make sure they have a photo ID on them so that we can ensure that your belongings are being delivered to the correct person.

What happens if I cancel or change a collection or delivery or if I am not available to receive it?

If you reschedule or cancel a collection or delivery after 12:00 the day before your scheduled appointment, we will be required to charge you Q100. This same fee applies for any failed deliveries or collections. As a result, it is always best to contact us as soon as possible so that we can do our best to avoid having to charge you unnecessarily.

Fees and Billing

What are your pickup and delivery fees?

Our initial drop off and pick up of your boxes and items is free. Return deliveries are charged at Q15 per delivery.

If I have my things returned in the middle of my billing cycle, do I have to pay for the entire month?

We do not prorate months for storage. If you have your boxes delivered out of storage before the next billing cycle you will not be charged for the following month.

What happens to my belongings if I am late making a payment?

If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don't reach out to us, you will be charged a penalty fee for late or missed payments. In extreme cases, if you have not paid we may not return your belongings or take further action until your account balance is settled.

What are the minimum requirements?

We only require our customers to store at least 1 box with us for 3 months.

What forms of payment do you accept?

We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.

How do I update my billing or contact information?

Your billing and account information can be updated through your account by logging in to your account.

What happens if I change my mind and send back all my boxes empty without storing anything?

In the case that you do not have any full boxes or items to store with us, we'll have to charge you Q100 for the cost of delivering and then collecting the empty boxes from you.

How much do your boxes cost?

Use of our boxes is free when storing items with us. You can keep empty boxes for up to 14 days, after which we'll charge you as if the boxes were stored with us. If you wish to keep empty boxes for yourself, we'll charge you Q300 per box, as well as a one off fee of Q30 for the delivery of those boxes to you.